[On-Demand Webinar]

The Roadmap for Banking CX: How to Skip the Guessing Game


With the pandemic accelerating changes in borrower and depositor behaviors, financial institutions are investing heavily in the people, processes, and technology to provide a differentiating experience. And customer experience (CX) has emerged as a determining factor in whether a financial institution can outshine its peers.

In this webinar, Total Expert and The Financial Brand report on the results of a study on more than 200 financial institutions, sharing their firsthand experience at upgrading customer experience for retail banking and the strategies that correspond with higher levels of CX maturity.

Access the Recording

Meet the Speakers:

Matt Tippets
Chief Product Officer, Total Expert
Josh Lehr
Director of Technology Alliances, Total Expert

Watch the on-demand webinar to learn more.