The Roadmap for Banking CX: How to Skip the Guessing Game
With the pandemic accelerating changes in borrower and depositor behaviors, financial institutions are investing heavily in the people, processes, and technology to provide a differentiating experience. And customer experience (CX) has emerged as a determining factor in whether a financial institution can outshine its peers.
In this webinar, Total Expert and The Financial Brand report on the results of a study on more than 200 financial institutions, sharing their firsthand experience at upgrading customer experience for retail banking and the strategies that correspond with higher levels of CX maturity.
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Meet the Speakers:
Chief Product Officer, Total Expert
Josh Lehr Director of Technology Alliances, Total Expert