How Lenders Keep Customers in 2021's Extreme Competition

Don't miss these top lending, fintech, and marketing pros run down tactics to ensure you keep every purchase and refi customer in this hot-but-tough market.

Homebuyer bidding wars happen on 3 of every 4 deals in this year's $1.66 trillion purchase market. And 4 of 5 borrowers leave their lender when refinancing in this year's still-huge $1.74 trillion refi market.

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Topics include:

Why rising refi projections and homebuyer bidding wars make customers less loyal, and how to solve these retention challenges.

Advice on shoring up your tech stack, including the most effective CRM tools to compete with online lenders and fintech startups.

Tactics for converting long-lead homebuyers in year of record low inventory and bidding wars.

Speakers

Michael Rodriguez

General Manager, ComeHome by HouseCanary

(Speaker)

Dan Catinella

Chief Digital Officer, Finance of America LLC

(Speaker)

Julian Hebron

Founder, The Basis Point

(Moderator)

Ensure you keep every purchase and refi customer in this hot-but-tough market

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