--- title: Fuel Refinance Success Through an Enterprise Strategy | Total Expert description: In this webinar, Atlantic Bay Mortgage Group's Emily Gardner discusses how lenders can position themselves for success before the refi surge begins. image: https://info.totalexpert.com/hubfs/WBR_NextGenCI_AtlanticBayWebinar_0924_Dotcom%20%281%29.png --- - [ Blog ](https://totalexpert.com/blog) - [ Customer Support ](https://www.totalexpert.com/customer-support) [ Book a demo ](https://www.totalexpert.com/book-a-demo) [![totalexpert](https://info.totalexpert.com/hubfs/raw_assets/public/TotalExpert_June2023/images/total-expert-navy-logo.svg "totalexpert")](https://totalexpert.com/) ** ** ** ** #### ON-DEMAND WEBINAR # Fueling Refinance Success Through an Enterprise Strategy The lending market is a powder keg right now, and everyone is just waiting for the Fed to drop the proverbial rate-drop match. It’s only a matter of when, not if, that happens.  ![Icon_webinar](https://info.totalexpert.com/hubfs/Icon_webinar.png "Icon_webinar") Once the refi surge begins, it will be too late for the lenders and loan officers who don’t have a plan in place for engaging and capturing high-quality opportunities. That’s why Total Expert Chief Lending Officer Dan Catinella sat down with Atlantic  Bay  Mortgage  Group Chief Lending Officer Emily Gardner to discuss how lenders and loan officers can position themselves for success, stay one step ahead of their competitors, and maximize lifetime customer value.  ### Key takeaways from this webinar: - How the rate environment is showing signs of making refinance business more important over the next year - How to ensure your organization has a plan in place to capture upcoming refinance opportunities and retain customers who purchased a home in the past two years - How leveraging technology can help operationalize a refinance strategy across your organization  ## Featuring: [![Dan Catinella](https://info.totalexpert.com/hs-fs/hubfs/Catinella-square.png?width=197&height=200&name=Catinella-square.png "Dan Catinella")](https://www.linkedin.com/in/dan-catinella-06b0027/) ### [Dan Catinella](https://www.linkedin.com/in/dan-catinella-06b0027/) Chief Lending Officer Total Expert [![Emily Gardner](https://info.totalexpert.com/hs-fs/hubfs/EmilyGardner.jpeg?width=200&height=200&name=EmilyGardner.jpeg "Emily Gardner")](https://www.linkedin.com/in/emilyafarley/) ### [Emily Gardner](https://www.linkedin.com/in/emilyafarley/) Chief Lending Officer Atlantic Bay Mortgage Group ## Find Out Why 200+ Financial Institutions Chose Total Expert [ Learn more ](https://totalexpert.com/partners/aws) [![totalexpert](https://info.totalexpert.com/hubfs/raw_assets/public/TotalExpert_June2023/images/total-expert-white-logo.svg "totalexpert")](https://totalexpert.com/) 1600 Utica Ave S. Suite 800 Minneapolis, MN 55416 [Contact Us](https://www.totalexpert.com/contact-us) - [Terms](https://totalexpert.com/terms-of-service/) - [Privacy Policy](https://totalexpert.com/privacy-policy/) - [Request Demo](https://www.totalexpert.com/book-a-demo) ©2025 Total Expert Inc. All Rights Reserved. Total Expert is the Customer Operating System for financial services. Our Customer for Life Platform combines a system of context with a system of action that enables humans and AI Agents to engage in the moments that matter and earn customers for life. Since 2016 Total Expert has enabled more than seven trillion dollars of funded loan volume.